Shipping policy

At Ouchie™, we are committed to providing exceptional service and ensuring that your orders are processed and delivered in a timely and efficient manner. Please find below the details regarding our order processing, shipping, and delivery procedures:

Order Processing & Shipping
Orders are typically processed and shipped within 3-5 business days. Some items may require additional processing time, especially during peak seasons or if stock availability issues arise. Once processing begins, we are unable to modify your order, including shipping address changes. Please note, shipments are made on business days only, and if your order contains multiple items, they may ship separately.

Tracking Information
Every order comes with tracking information. Once your order has shipped, you will receive an email containing your tracking details. Please allow some carriers a few days to update tracking statuses. If you do not see an update within 5 business days, please reach out to us at info@ouchie.com.

Delivery Times
Shipping times may vary depending on your location:

United States/Canada/Europe: 7-15 business days

Australia/New Zealand: 7-20 business days

These shipping times are estimates and do not include processing time. Ouchie™ is not responsible for delays caused by customs, holidays, or adverse weather conditions.

Lost or Damaged Packages
Ouchie™ is not responsible for packages that are lost, stolen, or damaged in transit. If tracking confirms delivery but you have not received your package, please contact the carrier directly to file a claim.

Incorrect Address
Please double-check your shipping address before placing your order to ensure accuracy. Once your order is processed, we are unable to make changes to the address.

Customer Feedback
At Ouchie™, we value your feedback and are constantly striving to improve our services. If you have any questions or concerns, feel free to contact us at info@ouchie.com. We take all inquiries seriously and appreciate your input.

Thank you for choosing Ouchie™. We are dedicated to providing you with a seamless shopping experience.